Key behavioral indicators for employees can help you to measure and reward high-performance. By predetermining which performance factors contribute positively to the organization or positively to an individual role, you can create a framework with which to measure success beyond simply meeting the requirements of the job. Key behavioral indicators are a crucial element of competency frameworks, because they give you the tools to guide leaders to accurately measure employee performance based on factors that impact total success in a role.
This is valuable not only during end-of-year performance measurement but also when determining employee rewards, selecting candidates for promotion, and choosing candidates to move into leadership and vertical roles (such as IT Manager to Senior IT Manager).
Organizational Key Behavioral Indicators for Employees
In most cases, it is crucial that you work to develop a list of organizational key behavior indicators, which applies to all employees in every role. This is developed at an organizational level to ensure that every employee shows the integrity, work ethic, and other behavioral standards expected of the organization as a whole.
For example: (The Employee)
- Demonstrates and applies the knowledge and skills to perform their role effectively
- Understands and works within company regulation and culture, following laws, policies, regulations, and procedures.
- Continuously works to improve
- Communicates with others, sharing and building knowledge with others
- Collaborates with others across the organization, offering assistance and actively being helpful where needed
- Effectively chooses and utilizes tools and knowledge to complete a task
These standards can help you to judge whether a person is being effective in their role rather than simply performing in it. For example, if you can identify that someone is not choosing efficient tools to do their work, that they are not communicating and not collaborating with others (and therefore slowing down work that relies on their expertise), and does not understand company procedure, you can easily identify that they are not a top employee, even if they are consistently meeting their own specific work output targets and goals because they aren’t contributing in any other way than direct tasks.
Role-Based Key Behavioral Indicators
While organizational-level key behavioral indicators are valuable for creating a company culture of communication and collaboration, you often need role-based KBI to measure the success of individuals in their roles. This means developing a custom competency framework to identify a) what success looks like in this role, b) which behaviors are necessary for success, c) which unlearnable behaviors are most crucial to this role (I.E., quick thinking, adaptability, willingness to work with others, etc.). Developing these key behavioral indicators makes it possible to measure individual roles, hire for those competencies, and measure how employees are contributing to the organization as a whole.
In almost every instance, developing custom key behavioral indicators is necessary for measuring individual success inside your company. However, most organizations work with an existing competency framework, adapted and customized to their individual organizational needs.