Emotional Intelligence: A Compass for Navigating Difficult Workplace Scenarios
Challenging situations are unavoidable in the workplace. From conflicts between team members to negotiations, handling such scenarios gracefully and effectively is tough but paramount for a productive business environment. Emotional intelligence is a skill that can help you achieve this. To explain how this competency can help you thrive in the face of tumultuous circumstances, we’ll dive into: What emotional intelligence is Its key skills Why it’s handy in difficult workplace scenarios Difficult situations where [...]
10 tips for firing an employee with empathy
Terminating an employee is always a major step and always a last or final effort after trying remediation. Unfortunately, if you’ve offered remediation issues such as coaching, training, and interventions like performance improvement plans (PIP), and had no success, you might not have much choice. Whether employees are failing to meet conduct requirements, failing to meet performance requirements, or slipping up in some other way, firing is sometimes the only option. These 10 tips for [...]
Behavioral approaches to improving net promoter score
Net Promoter Score or NPS has become the gold standard by which companies judge their interactions with customers. NPS was first designed by Fred Reichheld in 2003 and published in an article in the Harvard Business Review. It uses a single question, “How likely are you to recommend us to a friend or colleague” with a 1-10 scale. Most importantly, that number gives organizations a simple way to track customer loyalty and behavior. While the [...]
How Emotional Intelligence Drives High-Functioning Teams
Most organizations are obsessed with performance. The “high-functioning team” is the operational idealization of what a team should be. It collaborates, it works together, it communicates, and it resolves personal problems that arise without ever letting them get in the way of productivity. While organizations have tried to achieve the perfect balance to achieve high-functioning teams through performance management, motivation, hiring and firing, changing hiring strategies, and shuffling teams around, no method proves quite so [...]
A guide to professional office communications
Every person understands the power of efficient communication and its impact on daily life and processes. The quality of communication impacts how well we resolve issues, establish relationships, network, and fit in the surrounding societies. At work, communication not only impacts the well-being of the employees but directly affects the quality of work. If people are stressed, annoyed, or even scared to speak their minds out, that will inevitably lead to poor performance, frequent errors, [...]