Behavioral approaches to improving net promoter score

Net Promoter Score or NPS has become the gold standard by which companies judge their interactions with customers. NPS was first designed by Fred Reichheld in 2003 and published in an article in the Harvard Business Review. It uses a single question, “How likely are you to recommend us to a friend or colleague” with a 1-10 scale. Most importantly, that number gives organizations a simple way to track customer loyalty and behavior. While the [...]

By |July 28, 2020|Categories: Culture, Emotional Intelligence, HR Assessments|0 Comments

7 Ways Employers Can Reduce Stress In The Workplace

What are the Effects of Work Stress? Work-related stress occurs when an employee’s demands at work exceed how much they are able to cope with. Research shows that 83% of workers in the US suffer from work-related stress. If left untreated, work stress can have serious mental, physical and emotional effects for employees. The effects of stress include: Feeling overwhelmed and unable to cope with workload Feeling depressed Feeling anxious (especially in regards to work) [...]

By |May 14, 2020|Categories: Culture|0 Comments

How to look after your employees’ mental health

This is a guest post from Alicia Christine. Alicia is a human resource professional with expertise in employee experience and wellness. She writes for BestTechie and Techie Doodlers, and shares how businesses can be better to maximize their potential of helping better their communities and society as a whole. Find her on LinkedIn. The discussion about employee wellness and mental health is becoming more and more important all over Asia. In fact, the Department of Labor [...]

By |April 28, 2020|Categories: Culture, Motivation|0 Comments

5 Ways to deal with conflict in the workplace

This is a guest post from Jamie Costello. Jamie is a legal assistant based in Manchester, UK. The topics he writes about varies from business law to dispute resolution. He uses his knowledge from education and working alongside internal commercial litigations solicitors within his role to help collate his articles. Tension in the workplace is not avoidable. Even in the best cultures, the best teams and even in the happiest office, you will find some form [...]

By |March 17, 2020|Categories: Business Leadership, Culture|0 Comments

A guide to professional office communications

Every person understands the power of efficient communication and its impact on daily life and processes. The quality of communication impacts how well we resolve issues, establish relationships, network, and fit in the surrounding societies. At work, communication not only impacts the well-being of the employees but directly affects the quality of work. If people are stressed, annoyed, or even scared to speak their minds out, that will inevitably lead to poor performance, frequent errors, [...]

By |March 3, 2020|Categories: Culture, Emotional Intelligence, Productivity|0 Comments
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