Category Archives: Public Seminars

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Competency-Based Training: Addressing Performance Gaps

Please join us September 27 to 28 for a public seminar on Competency-Based Training: Addressing Performance Gaps. Performance gaps need to be addressed before it hurts the team and impact organization’s credibility. Addressing and correcting a performance problem is one of the most important and difficult tasks.

It is important to assess and consider contributing factors whenever addressing performance issues. A clear description of the gap helps to appropriately level the set expectations for the future. In this workshop, you will learn how to analyze performance gaps and how best to address it to help your employees perform better!

Register Now

Course Outline

Day 1

  • What is Training Needs Analysis (TNA)?
  • The Rationale for Conducting TNA
  • Objectives and Outcomes of a TNA
  • Aligning Organization Mission and Vision with Learning and Development Efforts
  • Scope of TNA: What should a TNA cover?
  • Identification of Needs at the Individual, Occupation and Organizational Level
  • Determining the Need for a TNA
  • The Model for Identifying Training Needs
  • Individual and Organizational Competencies
  • TNA into organizational processes and business models
  • Aligning the training needs analysis to the strategic objectives of the organization
  • Planning, preparing, adjusting and reviewing the training needs analysis procedure/process

Day 2

  • What techniques to use for specific situations – face to face, questionnaires, individual, groups and other investigation tools
  • Designing and Validation of the Survey and interview Tools
  • TNA Implementation and Sampling Techniques
  • Collating the Data Gathered
  • Data Analysis
  • TNA Report Preparation
  • Communicating the Results
  • Making a Persuasive Training Needs Presentation

Register Now

The investment fee for this course is P8,500 plus VAT.

About the Facilitator

Ms. Leonida G. Reyes is a Dynamic professional with more than 15years of rich experience spearheading the whole cycle of Human Resources Management and Development. Currently associated with the Philippine-Australia Human Resource Organizational Development Facility (PAHRODF) and presently engaged in organizational interventions and outsourced Human Resource Management with private corporations and Civil Society Organizations.

She has worked for Smart Communications where she gained a wealth of experience in Change Management, Culture-Building, Management and Leadership Development, Team Effectiveness, Instructional Development, and Facilitation of Learning among other behaviorally-anchored skills training for more than 11 years.

She has handled senior positions in Management and Development with diverse industries from Aviation, Systems Integration, Land Transportation, Shipping, Supply Chain Solutions / Logistics, Overseas Manpower Deployment, Manufacturing, Retail, Business Process Outsourcing, and Management Consulting.

An active member of the People Management Association of the Philippines, Organizational Development Philippine Network, Philippine Society of Training and Development, HR Philippines, and Society for Human Resource Management, U.S.A.


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Emotional Intelligence Summit Asia: The First in the Philippines

Please join us on September 1, 2018 for the first ever Emotional Intelligence Summit Asia in the Philippines with an array of international and formidable local speakers to talk about what will remain to be one of the most important competencies in the future of jobs: Emotional Intelligence.

Register Now

Disruption is everywhere. The advent of change is fast, swift, and engulfing every aspect of our lives. However, one thing will remain constant—the need to elevate our soft skills in relation to how we do things. It is no longer an advantage just to know Emotional Intelligence—you need to feel and translate it to a competency that will be the determining and crucial factor in making a successful difference!

Course Outline

I. INTRODUCTION TO EMOTIONAL INTELLIGENCE

Emotional Intelligence (EI) or emotional quotient (EQ) is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. Learn more about Emotional Intelligence and the science behind it.

II. THE EMOTIONAL INTELLIGENCE EXPERIENCE

Emotional intelligence has a long history, and it’s steadily gaining importance, not just for the workplace, but for various aspects of our lives. Get to know emotional intelligence through experience.

IV. EMOTIONAL INTELLIGENCE IN THE AGE OF ARTIFICIAL INTELLIGENCE

Technology gets more and more advanced and is surpassing human intelligence quickly in various fields and activities. Artificial intelligence is also getting more and more complex. In fact, a lot of jobs that we imagined could be done only by people are now under the threat of being replaced by AI. So, what could we do? The answer: Emotional Intelligence.

V. THE RESILIENT LEADER: The Age of Disruption’s Call for a New Breed of Leaders

Resiliency: the capacity to recover quickly from difficulties. Life is littered with roadblocks, whether you expect it or not. One of the most important qualities of a leader is resilience. With the barrage of obstacles ahead, it’s important that you, as a leader, be resilient. For a resilient leader, failures are temporary setbacks that they can recover from. And with changes happening left and right, a new breed of leaders—resilient leaders—are needed.

VI. MINDFULNESS: Journey to Awareness and Clarity

Bill George of Harvard Business Review says that when you are mindful, “you’re able to both observe and participate in each moment while recognizing the implications of your actions for the longer term. And that prevents you from slipping into a life that pulls you away from your values.” Mindfulness will start your journey to awareness and clarity.

VII. EMOTIONALLY INTELLIGENT WOMEN: THE EMPOWERED STANCE

Among the 7.6 billion people in the world, half are women, who are steadily progressing and making noise with their success in various aspects—sports, entertainment, science, business, motherhood, etc. Yet, as a woman, there are still some limitations the society imposes on you. It’s time to empower your stance. Be an emotionally intelligent woman.

VIII. THE EMOTIONALLY INTELLIGENT ENTREPRENEUR

When emotional intelligence first surfaced as a concept, it served as an explanation to the curious finding that about 70% of the people with an average IQ have a better performance than those with the highest IQ. This changed the way we perceive success and where its source is. Research has shown that emotional intelligence is an essential factor that makes some entrepreneurs stand out from others.

IX. WHY EMOTIONAL INTELLIGENCE Is the Enabling Competency for Excellent Customer Service

Emotions are an essential part of our mind that helps us to develop, motivate us to take action and, in a case of danger, help us avoid the hazard and survive. That’s why it’s important that we are emotionally intelligent. But how does it look like in customer service?

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The investment for this course is P7995 plus VAT.

About the Facilitators


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GENOS Emotional Intelligence Certification

Join us September 19 to 20 for our GENOS Emotional Intelligence Certification. The Genos EI Certification Program is designed for learning and organizational development professionals, human resource consultants or managers, executive coaches, and organizational psychologists.

Becoming a Genos-Certified Practitioner comes with multiple benefits to help you succeed professionally:

  • Association with the most well-recognized and respected organization for applying emotional intelligence in the workplace
  • Access to an international network of over a thousand certified learning, organizational development, human resources and executive coaching professionals
  • Access to our members-only resource portal, containing all of our latest presentations, workshops, proposals, marketing material, case studies, and research
  • Support from leading experts in the field including academics and highly-experienced practitioners
  • A full Genos Emotional Intelligence Self-Assessment report

Register Now

What does the program involve?

Phase 1: Completion of your Self-Assessment EI Workplace Behavior Feedback Report

Before the course, you will be invited to complete your own Genos Self-Assessment Emotionally Intelligent Workplace Behaviour Feedback Assessment. After the course, one of the Genos Master Trainers will debrief you, providing you with your personalized Self-Assessment Workplace Behaviour Feedback Report and Development Tips Workbook.

Phase 2: An engaging Two-Day Course with a Genos Master Trainer

Day 1 – The following topics will be covered:

  • The Science of Emotions
  • Emotional Intelligence and the 6 Skills
  • The Business Case
  • Assessment Overview
  • Best Approaches to Assessment and Debriefing
  • Assessment Options
  • Interpreting Results
  • Debriefing Results

Day 2 – The following topics will be covered:

  • Emotionally Intelligent Leadership and the 6 Skills
  • Features of the Emotionally Intelligent Leadership Feedback Report
  • Leadership Assessment Options
  • Best Approaches to Assessment and Debriefing
  • Group Debriefs
  • Alternative Measures
  • Successful Project Execution
  • Certification Next Steps

Phase 3: Debrief Case Study Session with another Master Trainer

Finally, to complete your Certification, you will be given the opportunity to debrief the results of a sample Self-Assessment Emotionally Intelligent Leadership Feedback Report with another Genos Master Trainer who will act out the character in the scenario. You will be provided with feedback on the debrief session, with the ultimate goal of ensuring you are able to apply the Genos Emotional Intelligence Assessment tools effectively and confidently.

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Upon Completion…

Your journey begins as a business partner with Genos and it was the best decision you could have made for yourself, your business and your clients. A step-by-step guide is provided to you to map your entire journey as a Genos EI practitioner along with access to the free Member Only Resource Portal to further assist you in learning about, selling and utilizing the Emotional Intelligence Assessments, Enhancement Programs and supporting resources.

Upon successful completion of the program you will be able to:

  • Explain the Genos model of emotional intelligence
  • Discuss the Genos emotional intelligence assessments and their unique features, including developing emotional intelligence in comparison to other measures
  • Discuss the business case for emotional intelligence
  • Design effective emotional intelligence development solutions
  • Facilitate an interpretation of assessment results
  • Facilitate a development plan
  • Execute an emotional intelligence assessment project
  • Facilitate an introductory emotional intelligence session

The investment for this certification is P29,500 plus VAT. The two-day course is inclusive of manuals, lunch, and AM/PM snacks.

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About the Facilitator


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Change Management: Gearing Towards a More Responsive Organization

Please join us on September 13 to 14 for a 2-day public workshop on change management, and learn how an organization should manage change. Change Management: Gearing Towards a More Responsive Organization will prepare participants for change and provide a venue to share their reactions and response strategies.

There are no normal or abnormal ways to react to change, we must start from where we are. Adapting to change isn’t technical, but attitudinal. But ultimately, change isn’t something that needs to be feared–in fact, it’s often an opportunity for improvement.

This workshop will help teach participants how to identify strategies (individual and organizational) on how to deal with changes and for helping change be accepted and implemented in the workplace.

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Course Outline

  1. Overview of Change and Change Management
    1. What is Change?
    2. What is Organizational Change?
    3. Factors that Drive Change
    4. Significant Changes in the Workplace
    5. What is Change Management? Why Do We Have To Manage Change?
  2. The Change Cycle and Reactions/Responses to Change
    1. The Change Cycle (William Bridges)
    2. Patterns of Accepting Change
    3. Human Reaction/Response to Change: Daryll Conner’s Interpretation
    4. The Emotional Journey of Change
    5. Claes Janssen’s Four-Room Apartment Model
  3. Practical Strategies and Tools to Manage Change
    1. ProSci’s ADKAR Model to Change Management
      1. Individual Change Management
      2. Organization Change Management
      3. Change Competency
    2. Kotter’s Change Process
  4. Action Plans

The investment fee for this 2-day seminar is P8,500 plus VAT.

Register Now

About the Facilitator

Dr. Rosario Alzona, or Dr. Cherry, holds a Master’s Degree in Statistics and Ph.D. in Organizational Development. She is an accomplished Organizational Development professional with almost 20 years of experience in diverse work environments.  She has varied experiences in organizational assessment, OD intervention design and implementation, learning and development and process/procedure design and development.Dr. Alzona has taken various Information Technology and OD Consultancy projects with several Consulting firms and has taught for ten years in the Graduate School of several universities and colleges in diverse topics of management and leadership. She is a frequent speaker at various seminars and workshops with topics on Leadership, Team Building, Organizational Assessment, Strategic Planning, Change Management and Appreciative Inquiry. She is a High-energy Trainer and Creative Facilitator, skilled in guiding learners through engaging breakthrough learning opportunities.


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5 Behaviors of a Cohesive Team: Producing a Synergistic Effect

Please join us on August 16 to 17 for a public seminar on the 5 Behaviors of a Cohesive Team: Producing a Synergistic Effect. This seminar-workshop will go over how to build a cohesive, effective team that gets better engagement and higher performance.

Participants will be able to understand the self and others to create a better, stronger team. We will also cover how to improve team effectiveness and productivity through the understanding and application of The Five Behaviors: Trust, Conflict, Commitment, Accountability, and Results.

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An effective and high performing team dedicates time and effort to embrace a healthy set of behaviors.  A team that works well together performs better.

Course Outline

  • The Five Behaviors and Your Team
  • Building Trust: Vulnerability-based Trust
  • Engaging in Healthy Conflict: Mastering a Constructive and Productive Conflict
  • Your Team and Commitment: Achieving Commitment
  • An Accountable Team: Embracing Accountability
  • Obtaining Collective Results
  • DISC Personality Theory
  • Your Team and the Impact of Your DISC Style
  • Teamwork: A Strategic Advantage
  • Your Team’s Strengths
  • Overcoming Your Team’s Challenges
  • Team SPIRIT:  Achieving Common Goals
  • Developing and Achieving Organizational Synergy

Register Now

The investment for this seminar is P8,500 plus VAT.

About the Facilitator

Dr. Rosario Alzona, or Dr. Cherry, holds a Master’s Degree in Statistics and Ph.D. in Organizational Development. She is an accomplished Organizational Development professional with almost 20 years of experience in diverse work environments.  She has varied experiences in organizational assessment, OD intervention design and implementation, learning and development and process/procedure design and development. Dr. Alzona has taken various Information Technology and OD Consultancy projects with several Consulting firms and has taught for ten years in the Graduate School of several universities and colleges in diverse topics of management and leadership. She is a frequent speaker at various seminars and workshops with topics on Leadership, Team Building, Organizational Assessment, Strategic Planning, Change Management and Appreciative Inquiry. She is a High-energy Trainer and Creative Facilitator, skilled in guiding learners through engaging breakthrough learning opportunities.


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Disruptive HR: Getting Ready for a More Dynamic Digital World

Please join us on July 27 for a public seminar on Disruptive HR: Getting Ready for a More Dynamic Digital World at the Golden Prince Hotel and Suites in Cebu. This half-day seminar is designed to keep HR professionals informed of the changing landscape of fundamental HR practices, in relation to the future of jobs.

With so many disruptive changes in our highly dynamic and digital world, HR is now called upon as a strategic business partner and the driver of change and success in organizations. The interactive learning session will cover what disruptive changes are occurring now (and coming our way), and how to adapt.

Register Now

The investment for this course is P699.

About the Facilitator

Ms. Ruby Mañalac currently works as the Director for Marketing and Distributor Networks for Profiles Asia Pacific, Inc., and previously, she was the Director for Operations and Training Manager. She has worked for various organizations mostly in the field of Sales, Marketing, Communications, and Training, not just in the Philippines, but also overseas. She’s recognized for her excellence in the fields that she worked on, gaining various awards like Top Rookie President’s Award in New York and New Jersey, USA.

A graduate of AB major in Communication Arts in UST, her other achievements include a certificate in Human Resources Planning and Acquisition from the University of Makati under PMAP, a certified GENOS Emotional Intelligence Practitioner, and just last August 2017, she flew to Sydney, Australia to get certified at the IGNITE Train the Trainers GENOS Emotional Intelligence Program.

She’s very open to learning, attending training events not just in the Philippines but also abroad. Her advocacy on Emotional Intelligence led her to be interviewed by ANC and CNN Philippines.


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Competency-Based Training: Addressing Performance Gaps

Please join us July 26 to 27 for a public seminar on Competency-Based Training: Addressing Performance Gaps. Performance gaps need to be addressed before it hurts the team and impact organization’s credibility. Addressing and correcting a performance problem is one of the most important and difficult tasks. It is important to assess and consider contributing factors whenever addressing performance issues.

A clear description of the gap helps to appropriately level the set expectations for the future. In this workshop, you will learn how to analyze performance gaps and how best to address it to help your employees perform better!

Register Now

Course Outline

Day 1

  • What is Training Needs Analysis (TNA)?
  • The Rationale for Conducting TNA
  • Objectives and Outcomes of a TNA
  • Aligning Organization Mission and Vision with Learning and Development Efforts
  • Scope of TNA: What should a TNA cover?
  • Identification of Needs at the Individual, Occupation and Organizational Level
  • Determining the Need for a TNA
  • The Model for Identifying Training Needs
  • Individual and Organizational Competencies
  • TNA into organizational processes and business models
  • Aligning the training needs analysis to the strategic objectives of the organization
  • Planning, preparing, adjusting and reviewing the training needs analysis procedure/process

Day 2

  • What techniques to use for specific situations – face to face, questionnaires, individual, groups and other investigation tools
  • Designing and Validation of the Survey and interview Tools
  • TNA Implementation and Sampling Techniques
  • Collating the Data Gathered
  • Data Analysis
  • TNA Report Preparation
  • Communicating the Results
  • Making a Persuasive Training Needs Presentation

The investment for this 2-day course is P8,500 plus VAT, and includes all training materials and instruction from a skilled facilitator.

Register Now

About the Facilitator

Dr. Maria Vida G. Caparas is a Wiley-Certified Everything DISC Trainer and a licensed Psychologist. She graduated Summa Cum Laude in her Ph.D. Psychology at UST. She also obtained a Diploma in Public Management from UP Diliman as a government scholar.

Dr. Caparas is an Accredited Trainer of the Philippine Government with extensive and invaluable services in both government and corporate offices. She served as Vice President of HR in New San Jose Builders, Inc. In GMA Network, Inc., she wrote for Kapuso Magazine as Managing Editor. She also became the Dean of the Graduate School at the Manila Central University.

Currently, aside from serving as a Consultant for Profiles Asia Pacific, Inc., she teaches part-time at UST and De La Salle University. She has authored four books in Psychology and Human Resource Management. Already a fulfilled academician and HR and OD practitioner, she has received a number of awards and recognition.


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DISC Personality Profile Certification

Please join us on July 12 for our public DISC Personality Profile Certification. This full-day training session will get participants certified in two of Profiles Asia Pacific / People Dynamics’ DISC personality assessments, each with their own unique features and reports.

  • The DISC Personality Profiler (DPP)
  • The Profiles Performance Indicator (PPI)

Register Now

Participants will be expected to complete two online assessments before completing the program. The content of the trainings are as follows.

Course Outline

UNIT 1: Introduction to DISC

  1. History of the DISC Four Quadrant Model
  2. DISC Four Quadrant Model Theory
  3. Development of DISC Four Quadrant Questionnaires

UNIT 2: Development of the PPI and DPP

  1. The PPI Scales
  2. Behavioral Characteristics
  3. Critical Team Factors
  4. Selection of Items for the PPI
  5. Deletion of Vague and Ambiguous Items
  6. Deletion of Negative Items
  7. Avoidance of Gender-related Items
  8. Compatibility with Business People
  9. Most- Least Response Technique

UNIT 3: Development

  1. Rationalization
  2. Reduction of Items

UNIT 4: DPP & PPI Scoring

  1. PPI Motivational Intensity Scale
  2. PPI & DPP Team Analysis
  3. Reliability Analysis
  4. Construct Validity

UNIT 5: Reports

  1. DPP Reports
  2. PPI Reports:
    • Individual
    • Management
    • Team

To successfully complete the certification training, participants must successfully complete the workshop and an online “open book” exam.

Register Now

The investment for this course is P10,000 plus VAT, and includes all training and testing materials.

About the Facilitators


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Competency-Based Recruitment: Interviewing Technique that Works

Please join us June 21 to 22 as we go over Competency-Based Recruitment: Interviewing Technique that Works. This two-day public seminar will focus on pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past performance; and the strategies that follow through on this process.

This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions.

Participants will learn how to develop a fair and consistent interviewing process, prepare better job advertisements, and create a job analysis and position profile. We will use traditional, behavioral, achievement-oriented, holistic, and situational interview questions to effectively interview applicants (including difficult ones).

The course will also go over costs incurred by an organization when a wrong hiring decision is made, essential communication skills, how to check references more effectively, and employment and human rights laws that can affect the hiring process.

Register Now

Course Outline

  • Session 1: The cost of hiring errors
  • Session 2: Why use behavioral interview techniques
  • Session 3: How to get the information you need
  • Session 4: Advertising guidelines
  • Session 5: Communication skills
  • Session 6: Writing the interview questions
  • Session 7: Defensible resume screening
  • Session 8: Developing an effective interview format
  • Session 9: Ethical and legal issues
  • Session 10: Interviewing techniques
  • Session 11: Asking questions and listening to answers
  • Session 12: Reference checks

The investment for this course is P8,500 plus VAT.

Register Now

About the Facilitator

Dr. Maria Vida G. Caparas is a Wiley-Certified Everything DISC Trainer and a licensed Psychologist.  She graduated Summa Cum Laude in her Ph.D. Psychology at UST.  She also obtained a Diploma in Public Management from UP Diliman as a government scholar.

Dr. Caparas is an Accredited Trainer of the Philippine Government with extensive and invaluable services in both government and corporate offices. She served as Vice President of HR in New San Jose Builders, Inc. In GMA Network, Inc., she wrote for Kapuso Magazine as Managing Editor. She also became the Dean of the Graduate School at the Manila Central University.

Currently, aside from serving as a Consultant for Profiles Asia Pacific, Inc., she teaches part-time at UST and De La Salle University.  She has authored four books in Psychology and Human Resource Management. Already a fulfilled academician and HR and OD practitioner, she has received a number of awards and recognition.


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Organizational Assessment: Diagnosing Problems and Proposing Interventions for Effectiveness

Join us from June 14 to 15 as we discuss Organizational Assessment: Diagnosing Problems and Proposing Interventions for Effectiveness. This two-day seminar-workshop will identify the drivers/core factors that contribute to an effective organizational assessment (OA), major issues that affect an OA, planning, implementation, reporting and communication of OA results, and how to apply what you learn.

Register Now

Organizations are considered biological organisms that need to continually grow, learn, adapt and innovate. In this regard, organizations should have a better understanding of themselves, their own performance and address their strategic issues and concerns, and ultimately improve their performance.

Organizational Assessment is often used as a diagnostic process or the starting point for planning and implementing internal changes and/or strategic planning within the organization. It can also be used as a communication tool to dialogue with the organization’s stakeholders, both internal and external.

Organizational Assessment is common to all organizations who want to grow in excellence, taking into account that ‘Excellence is never an end in itself.’

Course Outline

  1. Why Conduct an Organizational Assessment
    1. How Ready Is Your Organization?
    2. How Long Will It Take?
    3. What Should Be Prepared?
    4. Who Will Use the Results?
    5. Who Should Conduct the Process?
    6. What’s the Best Way to Manage the Process?
    7. What Issues May Arise During Pre-Planning?
  2. Planning a Self-Assessment
    1. Identification of the Need for Assessment, Significance, and Importance
    2. Organizational Assessment Framework: Variables, Indicators
    3. Specific Objectives, Scope, and Limitations
    4. Organizational Assessment Design and Methodology
      1. OA Population/Sampling Design
      2. Data Collection Methodology and Instruments
      3. Data Processing and Analysis
    5. Communications and Addressing Issues
  3. Conducting a Self-Assessment
    1. Collecting the Data
    2. Analyzing the Results
    3. Report Writing
    4. Communicating the Results
    5. What Issues May Arise?
  4. Diagnosing the Performance of the Organization

The investment for this course is P8,500 plus VAT.

Register Now

About the Facilitator

Dr. Rosario Alzona, or Dr. Cherry, holds a Master’s Degree in Statistics and Ph.D. in Organizational Development. She is an accomplished Organizational Development professional with almost 20 years of experience in diverse work environments.  She has varied experiences in organizational assessment, OD intervention design and implementation, learning and development and process/procedure design and development.Dr. Alzona has taken various Information Technology and OD Consultancy projects with several Consulting firms and has taught for ten years in the Graduate School of several universities and colleges in diverse topics of management and leadership. She is a frequent speaker at various seminars and workshops with topics on Leadership, Team Building, Organizational Assessment, Strategic Planning, Change Management and Appreciative Inquiry. She is a High-energy Trainer and Creative Facilitator, skilled in guiding learners through engaging breakthrough learning opportunities.


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