Supervisors represent an important force in the economy. They have the power to turn on or turn off the productivity of the people who report to them. They are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although supervisors usually have more technical experience than the employees they supervise, they may not have had a lot of leadership experience. This one-day course will teach skills in communication, coaching, and conflict needed to be successful.

Workshop participants will identify their leadership style, develop leadership flexibility, and learn how to prioritize, plan and manage their time. They will also learn ways to meet the needs of employees and co-workers through communication and coaching, and how to make conflict a powerful force for creative, well-rounded solutions to problems.

Course Outline

  • Pre-assignment review
  • What’s your type? How about mine?
  • Understanding leadership
  • Managing your time and your energy
  • The commitment curve
  • Employee development models
  • Dealing with conflict and difficult issues
  • What successful leaders do

This workshop also includes a complimentary Supervisory Skills Test, which measures the essential components of supervisory behaviors, including seven behavioral factors; Management of Performance Quality, Staffing / Personnel Actions, Communications, Interpersonal Relations, Problem Analysis / Resolution, Project Planning and Direct Supervision.

The course will be led by Dr. Maria Vida G. Caparas. Dr. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.

The course fee is 3,500PHP + tax and includes small group workshops that provide “active learning” (known to be most effective for adult learners), a specialized student workbook, personalized certificate of participation, free eBook, snacks and lunch.

Register or find out more online at or contact Kristy at 635.0016 or

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