Customer Service Profile™

customer service profile

Assessment Overview

In today’s business world, it can be difficult to select employees with the correct behavioral characteristics to provide good customer service. The CUSTOMER SERVICE PROFILE™ is an assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It considers both basic cognitive traits and six behavioral traits found to be most significant in the provision of good customer service. further, the survey “customer service perspective” component of the assessment identifies the degree of alignment of the test-taker with that of the company.

Purpose

CUSTOMER SERVICE PROFILE™ is used primarily for selecting, onboarding, and managing customer service employees.

Measures


  • Individual’s Customer Service Perspective
  • Individual’s Behavioral Characteristics
  • Individual’s Proficiencies
  • Service Skills

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To learn more about Profiles Asia Pacific’s employment assessment products, including employment testing, pre-employment screening, performance evaluations, talent management systems and more, please contact us.


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