Public Seminar: Critical Elements of Customer Service
Join us on July 28 and 29 from 9 a.m. to 5 p.m. for our Critical Elements of Customer Service public seminar. Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for? This two day workshop will help you in all [...]
Public Seminar: Dealing with Change and Change Management
Join our Change Management seminar and learn how to handle change in business. This workshop will be held June 4 to 5, 9 a.m. to 5 p.m. at the OMM Citra Building on San Miguel Avenue. It's ideal for managers and business professionals who want to understand the dynamics of change and equip themselves to analyze the factors at play in their own particular circumstances. Participants will learn how to adopt practical strategies to deal with [...]
Public Seminar: Test and Measurement Design 101
Join us tomorrow for a seminar-workshop on Test and Measurement Design! Learn how to carry out in-depth educational and psychological assessments and interpret the results. This seminar is recommended for HR practitioners, psychometricians, teachers, professors and guidance counselors. Participants will learn about the importance of psychological testing, understand the basic concepts of reality, validity and test construction, and be able to critically evaluate test results. Course Outline Brief History of Psychological Measurement Importance of Psychological [...]
Public Seminar: Facilitation Skills
Train the Trainer: Facilitation Skills There is a difference between facilitating group discussions and controlling them. How do you do the former rather than the latter? This two-day workshop January 29 and 30 will help participants develop core facilitation skills and learn the stages of team development. The workshop is recommended for trainers and facilitators and will go over the difference between facilitation, instruction and training. The course will implement active learning to teach participants [...]
Coaching: A Leadership Skill
Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This one-day workshop will help you become a better coach in all senses [...]