Philippines’ Top HR Blog

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Conference for Filipino Management Consultants

On June 27, 2014, the Institute of Management Consultants of the Philippines (IMPHIL) will be presenting a conference in Cebu on the consequences and opportunities of a multi-national consultancy reach. This conference, titled “Consultancy Beyond Borders: Consequences and Opportunities,” will help get the Philippine workforce up-to-speed in the coming months, as the ASEAN nations begin to emerge in the global economy.

The upcoming union of the ASEAN Economic Community will form a single market and production base for the 10 participating countries. This will result in the fourth densest economic bloc in the world, with a free flow of goods, services, investment, and skilled labor.

Keep an eye on our blog and social media sites for more updates, including the schedule and speakers, on this game-changing event.

  • Date: June 27, 2014, 10:00 AM to 4:00 PM
  • Venue: SGV Cebu Conference Room, Insular Bldg, Ayala Business Park
  • Registration: 9:00 AM
  • Conference Fee: Php 2,000 per participant.
  • Avail of a 15% Early Bird Discount up to June 20, 2014!
  • To register or for more information, please call 555-5555 (Cebu) or 777-7777 (Manila), email or visit

More about IMPHIL

IMPHIL is the brainchild of a handful of Filipino professionals engaged in management consulting services in the Philippines. The idea for its creation stemmed from the realization that Filipino Consultants can make a marked difference in the development of their own country; from the perspective of knowing its culture, traits, history, needs, and the basic principle that Filipinos know best what can make their nation truly independent and genuinely sovereign. It was incorporated as a non-stock, non-profit organization in 1985.

IMPHIL is a member of the Confederation of Filipino Consultants (COFILCO), the umbrella organization of consulting organizations engaged in various technical fields of expertise. COFILCO is the government’s private sector appointed body tasked to accredit consulting firms bidding for projects. COFILCO has assigned IMPHIL to handle the accreditation of Consultants and the validation of claimed expertise and accomplishments.

Recently, IMPHIL has been given the authority to provide Certification to Filipino professionals as International Consultants by the ICMC, a globally recognized body of consulting practitioners. This will give Filipino Management Consultants a competitive edge in bidding for projects with institutions worldwide.

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Find Your Next MVP in the Office

Finding your company’s next most valuable player (MVP) could be as simple as looking in the right places, with the right people. Continue to search for a new candidate until you find a few great potentials, and then select discriminatingly based on interviews and assessments. Below are a few suggestions to help you find and, more importantly, hire your company’s next MVP.

Explore your channels. Instead of just posting on job recruitment sites, send out job opening notices on your social media channels, include them in your email newsletters, and spread the opportunity by word-of-mouth.

Search and recruitment should be an entire company effort, not just HR. See how a potential new hire thinks and works when introduced to work in different departments. Give them the opportunity to see the people they would be working with, the company culture, and what roles each department plays in the success of the company.

Make sure the new hire fits in the company culture, their future team, and their position. There are a number of assessments that any HR department can utilize to determine a candidate’s job fit. It’s important to know the strengths and weaknesses of a candidate to compare with the strengths and weaknesses of their coworkers.

Finally, patience is key when hiring selectively. Don’t hire someone unless you and your team is confident in the choice. If you’ve gone through the suggestions above, you should be in good shape for hiring your company’s next MVP.

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Assessment-Based Solutions to Better Productivity

Do you believe that your company is operating at full efficiency? Company money and time are often wasted due to lacking project coordination. In evaluating whether your company is in need of more effective coordination skills, ask a few of the following questions.

  • Do your projects meet their deadlines, or are they often delayed?
  • Do your employees utilize the valuable resources available to them?
  • Are budgets exceeded often?
  • Is customer service a nightmare due to lack of departmental communication/education?
  • Do all your employees understand your company strategy and goals?
  • Do a few departments always seem to be pulling the entire company back?

If these questions have highlighted some needed improvements in your company, consider investing in your human assets, before they cost you monetary assets. Before hiring any employee, be sure to assess whether they will fit with your current team, and take special note of their coordination skills. There are a number of profiling assessments that can help determine who will be a good communicator, which will help your company avoid bad project coordination.

Once you have hired your team, be sure to train and develop them. Expose them to team building exercises, and scenarios where they will need to coordinate marketing activities, company events, product launches, and cross-departmental functions. Eventually, your team will be able to work together and create a cohesive and cooperative work environment.

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Gain a Competitive HR Advantage: Learn the Art of People Management

Human resources has gained recognition worldwide as a key element in the advancement of business goals. Having the right people in the right job, equipping them with the necessary competencies, challenging their potentials to the optimum level of performance, recognizing their significant contributions and maintaining a harmonious work environment are all factors needed to manage people artfully.

All human resource personnel will have a chance to gain a competitive advantage in the workplace by learning the art of people management from April 29 to 30. Profiles Asia Pacific and People Dynamics are presenting a two-day workshop led by Dr. Maria Vida Caparas on the latest trends and practices in HR, people management approach, employee retention, competency-based recruitment, rewards management and employee discipline and conduct. This workshop will help participants tackle the essentials of HR functions, with emphasis on people management approach.

Some of the ways participants will benefit:

  • You will be equipped with the current trends in Human Resources Management through a highly
    interactive learning environment;
  • You will value the art of having both hard and soft skills in the execution of HR functions;
  • You will learn the various approaches in solving challenging HR situations;
  • You will appreciate the value of people management skills in creating a pleasant work atmosphere; and,
  • You will discover how HR can be an effective strategic partner in the corporate world

Dr. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.

Visit for more information and to register.

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Is There a Leader Right Under Your Nose?

There could be a leader sitting right in front of you that has never been given the chance to reach his or her maximum potential in the company. Find that leader within your company through training and development.

It’s simple; start with quality hires. It does not matter if they are fresh graduates or highly experienced, as long as they have the right attitude, are quick learners, and fit into your company culture. Then, train them. Train them within your company and give them plenty of opportunities to grow. Send them to seminars and workshops where they will learn even more, and watch your employees grow into leaders, movers and shakers.

You may be wondering; is employee training and development right for your company? The answer is yes. No matter what industry your company is in, its power is in its people. The company will thrive and employees will be happier with their jobs knowing that they have been given the tools to perform their duties well. If you have a customer service department, you want them to be the best customer service department on the face of the planet. You want them to do their jobs better than anyone else, make and leave lasting impressions, and stay on top of customer service trends. You also want them to keep growing, keep getting better, and keep succeeding.

If you continually train your employees, you will have a pool of qualified applicants who can fill positions of leadership when the company needs them. Once you begin investing in your human capital, you will find that continual employee development leads to increased productivity, reduced turnover, increased efficiency and financial gains, and decreased need for supervision.

In the end, you will have a company filled with leaders; skilled, qualified, and dedicated employees who will be valuable, irreplaceable assets—just continue to invest in them.

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Advanced Balanced Scorecard

A balanced scorecard is a tool to keep your company strategies aligned with your mission. It is designed for people in private, public or nonprofit organizations who are responsible for developing and implementing performance management. To learn a little more about the basics, please visit our previous post; Balanced Scorecard Basics.

The Advanced Balanced Scorecard workshop is a two-day workshop April 22 to 23 from 8:30 a.m. to 5 p.m. designed to introduce participants to the development and implementation of a balanced scorecard. Participants will prepare for BSC development and implementation by learning how to create strategy maps, determine initiatives, see key performance indicators, and identify targets.

Within two days, you could learn how to utilize a balanced scorecard for organizational alignment. Participants will cover how to discuss and describe the performance objectives of a balanced scorecard, understand the cause-and-effect relationships, develop strategy maps and report on balances scorecard results using analytics.

Course Outline

  • Participant’s Expectations
  • Appreciative Introduction
  • Appreciative Interviews (Core Factors that give life to Performance Management)
  • The Balanced Scorecard as a Measurement System and as a Strategic Management System
  • The Balanced Scorecard: What does it balance?
  • The Balanced Scorecard: A Strategic Framework for Action
  • Key Benefits and Ingredients for Success
  • Success Stories
  • The Balanced Scorecard Process
  • Balanced Scorecard Development
  • Actual Development and Presentation of Balanced Scorecard
  • Dreaming and Designing: Developing Action Plans
  • Individual Commitments

The workshop fee is PHP6,500 with tax and includes instruction by expert facilitator Dr. Rosario Alzona, specialized workbook and course materials, a personalized certificate of completion, morning and afternoon snacks, and lunch. For more information and to register, please visit

Dr. Rosario Alzona holds a Master’s Degree in Statistics and Ph.D in Organizational Development. She is an accomplished Organizational Development professional with almost 20 years of experience in diverse workplace environments. She has varied experiences in organizational assessment, OD intervention design and implementation, learning and development and process/procedure design and development. Dr. Alzona has taken various Information Technology and OD Consultancy projects with several Consulting firms and has taught for ten years in the Graduate School of several universities and colleges in diverse topics of management and leadership. She is a frequent speaker at various seminars and workshops with topics on Leadership, Team Building, Organizational Assessment, Strategic Planning, Change Management and Appreciative Inquiry. She is a High-energy Trainer and Creative Facilitator, skilled in guiding learners through engaging breakthrough learning opportunities.

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Telemarketing: Using the Telephone as a Sales Tool

Many companies in sales today utilize the phone as a sales tool, at least part of the time. Business owners, telesales, customer service teams, and any individual who can benefit from telephone communication skills should evaluate where the telephone fits into your sales and marketing mix.

One of the important concepts in telemarketing is building trust and respect between the caller and potential customer. As a telemarketer, you need to warm your sales approach and reduce fear of cold calling, make a positive first impression, and speak directly to the decision-maker.

A workshop on telemarketing will be offered on Friday, April 11 from 8:30 a.m. to 5 p.m. The workshop will teach participants how the telephone can supplement, enhance, and replace other means of marketing and selling. Participants will also cover how to hone communication skills, persuasion and add a personal approach to increase sales success.

A few things the workshop will cover;

  • Creating a script to maximize efficiency on the phone
  • What to say to create interest, manage objections, and close a sale
  • Separating your company from the competition

The workshop will also cover something called the Johari window, a concept in psychology that helps individuals determine personal characteristics that they are aware of and not aware of.

The workshop will be conducted by Dr. Leonardo Garcia, Jr, who holds a Master’s Degree in Communication and Doctoral Degree in Business Administration. He also took up an advanced course on Advanced Marketing Management Program. He is an Agora Awardee for Outstanding Achievement in Marketing Education and a Certified Professional Marketer. He is also an Accredited Marketing Educator and a professorial lecturer in several universities. Dr. Garcia is the past President of Phil., Marketing Association and the past President of the Association of Marketing Educators.

Visit the People Dynamics website to register.

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Behavioral Event Interviewing

Are you prepared for your next interview? Whether you are the interviewer or interviewee, pre-interview preparation is vital to getting the job and candidate you truly want. Some of the most difficult interview situations come unexpectedly, such as when you interview a disagreeable candidate, or discovering that the references provided were not professional. It is important to learn how to equip yourself for when these situations arise.

From March 17 to 18, 8:30 a.m. to 5 p.m., Profiles Asia Pacific held a 2-day workshop that will educate participants about developing valuable questions, interview techniques that get behavior-based examples of past performance, and strategies for the interview. The workshop also discusses communication techniques and the use of unique interview questions.

Participants of the workshop will benefit by learning to recognizing the cost of a wrong hire, developing a fair and consistent interviewing process, creating better job advertisements over multiple channels, developing job analysis’ and profiles, and more.

Stay current on future seminars at

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Earth Hour 2014

In support of international movements to help promote a sustainable world, we encourage you to take part in the upcoming Earth Hour 2014 on March 29. In our previous post, we covered World Water Day, focusing on the lack of access to clean water, and the vital tie between water and energy. Earth Hour, which started in Sydney, Australia in 2007, aims to raise global awareness of climate change by encouraging individuals and businesses around the world to turn their lights off for 60 minutes. Earth Hour will take place on March 29, from 8:30 to 9:30 p.m. and the Philippines will join other countries around the world in observing this event.

In 2013, a number of iconic landmarks showed their support of Earth Hour, as buildings around the world went dark. Some of these landmarks include The Sydney Harbour Bridge, Tokyo Tower, Taipei 101, The Petronas Towers, Beijing National Stadium (Bird’s Nest), Marina Bay Sands Singapore, Gateway of India, The Church of the Nativity (Birthplace of Jesus, Bethlehem), Eiffel Tower, The Acropolis, Tower of Pisa, The Spanish Steps, Buckingham Palace, The UK Houses of Parliament, Big Ben, Christ the Redeemer Statue, CN Tower, Las Vegas Strip, Times Square, The Empire State Building, and the Niagara Falls.

“The Philippines absorbs some of the world’s most violent typhoons, and has had to adapt to climate change earlier than most countries. Yet, it is home to a resilient and cheerful people who have been championing Earth Hour since 2008.” – Earth Hour website

Learn more at, and back a project or add your voice online. We hope you will join us in our intentional blackout for our Earth!

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Customer Service Training

Developing good customer service skills will help businesses in any industry, and individuals in any walk of life. Understanding the basics of good customer service means understanding how to conduct yourself around people. Customer service representatives, technical and support personnel, field service representatives, small business owners, account managers and salespeople all benefit from learning the essentials of customer interaction.

From March 26 to 27 at 8:30 a.m. to 5 p.m., Profiles Asia Pacific will hold a 2-day workshop that will answer the following questions, and more.

  • What should I do when I have an unpleasant customer?
  • Am I not assertive enough with demanding customers?
  • Who are my customers?
  • Do I know my individual and organizational goals?

Your behavior impacts the behavior of others, so it is important to learn how to communicate effectively, make customer service a team approach, develop confidence and skill as a problem-solver, and recognize that service delivery is a responsibility.

Learn more or register at

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