Our Archives

Behavioral approaches to improving net promoter score

Net Promoter Score or NPS has become the gold standard by which companies judge their interactions with customers. NPS was first designed by Fred Reichheld in 2003 and published in an article in the Harvard Business Review. It uses a single question, “How likely are you to recommend us to a friend or colleague” with

Read More

How Personality Types Contribute to High Performance Teams

Good team design is critical to ensuring the productivity and collaborative creativity of those teams. “High performance” in a team is often tracked to output in numbers, but often it links to how well people get along, communicate, and collaborate. Factors encouraging this include good leadership, policies and work processes, and emotional intelligence, but personality

Read More

How Emotional Intelligence Drives High-Functioning Teams

Most organizations are obsessed with performance. The “high-functioning team” is the operational idealization of what a team should be. It collaborates, it works together, it communicates, and it resolves personal problems that arise without ever letting them get in the way of productivity. While organizations have tried to achieve the perfect balance to achieve high-functioning

Read More

The pros and cons of outsourcing your HR department

The digitization era is creating multiple changes and opportunities across industries, and HR is no exception. One of the most popular practices these days is to outsource certain departments to achieve maximum benefit with minimal financial investment. While outsourcing development or design teams is common practice, more and more companies have started to outsource HR

Read More

Managing virtual project teams

Companies across the world have gone through (or are considering) a permanent shift to remote work in response to the “new normal” that is a worldwide pandemic. However, remote working isn’t a new concept. You could argue that remote work first began 1.4 million years ago to the hunter-gatherer culture of Africa. The medieval period

Read More

Pros and Cons of Internal Development for Succession Planning

Leadership and talent succession is a touchy subject for many organizations. Most have a tenuous grasp on who, where, and how to hire replacements for key players, often with the intent of spending large amounts of money on hiring on senior staff. The high-demand for skilled leaders has led to a commodity market, where talented

Read More

A Guide to Building a Career During Tough Times

This is a guest post from Michael Deane. Michael has been working in marketing for almost a decade and has worked with a huge range of clients, which has made him knowledgeable on many different subjects. He has recently rediscovered a passion for writing and hopes to make it a daily habit. You can read

Read More

How to build an online learning and development system for your company

From the classroom to the library, learning centers aren’t a new concept. These days, however, learning centers can also be found online. As 94% of employees admit they would stay with an employer longer if they invested in their learning, it makes sense that employers look to step up the standards of their workplace training.

Read More

Are You Ready for Digitization? An HR Checklist for Small Businesses

Digitization is a word on everyone’s lips. Today, more than ever, organizations are rapidly digitizing, as work-from-home and flex work protocols create a huge need for flexible, digital operations and infrastructure. 68% of organizations are moving to implement digital operational processes, which greatly change how people work.  While digitization hugely impacts organizations, often offering cost-savings,

Read More

How MBTI Can Help You Hire Smarter

The Myers-Briggs Type Indicator, frequently shorted to MBTI, is the most common and most popular personality test in the world. With some estimations suggesting 89 of the Fortune 100 companies use MBTI during or after hiring, and somewhere between 2 and 3.5 million assessments administered each year, it would be difficult to refute the cultural

Read More

Show Buttons
Hide Buttons