Monthly Archives: July 2020

Behavioral approaches to improving net promoter score

Net Promoter Score or NPS has become the gold standard by which companies judge their interactions with customers. NPS was first designed by Fred Reichheld in 2003 and published in an article in the Harvard Business Review. It uses a single question, “How likely are you to recommend us to a friend or colleague” with

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How Personality Types Contribute to High Performance Teams

Good team design is critical to ensuring the productivity and collaborative creativity of those teams. “High performance” in a team is often tracked to output in numbers, but often it links to how well people get along, communicate, and collaborate. Factors encouraging this include good leadership, policies and work processes, and emotional intelligence, but personality

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How Emotional Intelligence Drives High-Functioning Teams

Most organizations are obsessed with performance. The “high-functioning team” is the operational idealization of what a team should be. It collaborates, it works together, it communicates, and it resolves personal problems that arise without ever letting them get in the way of productivity. While organizations have tried to achieve the perfect balance to achieve high-functioning

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The pros and cons of outsourcing your HR department

The digitization era is creating multiple changes and opportunities across industries, and HR is no exception. One of the most popular practices these days is to outsource certain departments to achieve maximum benefit with minimal financial investment. While outsourcing development or design teams is common practice, more and more companies have started to outsource HR

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