Designing a great employee experience takes time, effort, and attention to every aspect of an employee’s journey. In this series, we’ll be breaking down some best practices for designing a great employee experience to enhance productivity, motivation, and retention.
Designing an employee experience
Your employee’s journey begins even before they’ve been accepted into the company. It starts with how you found them (are they a good fit in the first place?) and how they’re treated during their interview process. Do you respect their time? Do you let them know about your decisions promptly? Do you ask the right questions?
To give you a place to start, here are some resources on finding the right fit to join your team.
Once you have your candidates picked out, interviewed, and hired, it’s time to work on your onboarding checklist. Successfully onboarding an employee is the first step to a good employee experience, as it sets the stage for their success.
Provide proper documentation of all the processes they will be handling. This includes how-to guides, training videos, recorded screenshares, and on-the-job training. Beyond that, here are a few keys to keep in mind for an especially helpful onboarding.
- Don’t use yes/no questions when asking if they understand. Prompt questions with questions, such as “what do you have questions about?” and “what concerns you the most so far?”
- Check in regularly while they’re learning the ropes, and have someone who was recently in their position train them. It’s likely they had some of the same questions.
- Ask them to write down anything they don’t understand from their onboarding, and use those questions to improve your process.
A key part of your businesses employee experience is understanding of your company strategy. They should know the why of what you do. Start by crafting a one-page strategic plan, refine it, and share it out.
It’s important to keep this short to ensure your team reads and understands it. It’s good practice to have a comprehensive strategy document that’s also succinct enough for any shareholders to review and understand.
Tip: If your business is technical, ie. SaaS or a web app, be sure you train all your team members how to use it, even if they won’t be interacting with your software directly on a regular basis.
Check our blog for the next part of this series!