Public Seminar: Conflict Resolution – Dealing with Difficult People
Our public seminar on Conflict Resolution: Dealing with Difficult People is an ideal way for professionals and managers to enhance their ability to deal with conflict situations productively. Join us from February 4 to 5, 2016 as we go over how our attitudes and actions impact others and explore new and effective techniques for managing negative emotions.
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
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Participants will learn how to develop coping strategies for dealing with difficult people and difficult situations, identify those times when you have the right to walk away from a difficult situation and learn techniques for managing and dealing with anger.
Course Outline
- Interactions with others
- Reciprocal relationships
- Anthony Robbins’ Agreement Frame
- Dealing with change
- The five-step process
- Managing your anger
- Managing other people’s anger
- Why don’t people do what they are supposed to?
- Causes of difficult behavior
- De-stress options
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An investment of P8,500 includes instruction by an expert facilitator, small interactive classes, specialized student workbook and course materials, FREE e-book: Dealing with Conflict and Complaints, personalized certificate of completion, snacks and lunch.
About the Facilitator
Dr. Maria Vida G. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities. She authored three books on Psychology/HR Management namely “Psychological Assessment: Theory and Practice”, “Uses of Psychological Tests”, and “Human Resource Management”.
