Please join us on November 20, 9 a.m. to 5 p.m. for the latest training workshop in our Sales Optimizer Series. Most sales professionals are always looking for ways to overcome customer objections and close the sale. This one day workshop will help plan, prepare, and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter, and improve your success rate when it comes to closing sales.

Participants will learn how to build credibility, identify most common objections, develop appropriate responses when prospective buyers surprise you and how to recognize when a prospect is ready to make a purchase. The workshop will also teach how to disarm objections with proven rebuttals that get the sale back on track.

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Course Outline

  • Building credibility
  • Your competition
  • Critical communication skills
  • Observation skills
  • Handling customer complaints
  • Overcoming objections
  • Handling objections (including general and specific response strategies)
  • Pricing issues
  • How can teamwork help me?
  • Buying signals
  • Closing the sale

The course fee of P4,500 + 12%VAT includes instruction by an expert facilitator, small group workshops, a specialized student workbook, personalized certificate of participation and snacks and lunch.

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About the Facilitator

Maria Victoria Estacio holds a Bachelor’s Degree in Management from the Ateneo de Manila University. She earned a Certificate of Authority for Insurance Commission, and is a Registered Financial Planner. She has worked in the field of Sales and Marketing and Operations in the following roles: Assistant Vice President of Sales and Marketing Department with Philam Life, Manager, Bancassurance with Grepalife, Senior Sales Manager with Yapster, and Unit Head of Front End Acquisitions with Citibank, N.A. Ms. Estacio is a recipient of various awards including the Philam Life Annual Fast Start award for both Credit and Group Life (an award that has never been given to Group Life), and the “Exceptional Performance Award” from Citibank N.A. for participation in the credit card launch in Guam, USA. She also conducts personal financial coaching and training, and has received numerous trainings on strategic management, financial planning, and sales.


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About the Author: Jocelyn Pick