Developing good customer service skills will help businesses in any industry, and individuals in any walk of life. Understanding the basics of good customer service means understanding how to conduct yourself around people. Customer service representatives, technical and support personnel, field service representatives, small business owners, account managers and salespeople all benefit from learning the essentials of customer interaction.

From March 26 to 27 at 8:30 a.m. to 5 p.m., Profiles Asia Pacific will hold a 2-day workshop that will answer the following questions, and more.

  • What should I do when I have an unpleasant customer?
  • Am I not assertive enough with demanding customers?
  • Who are my customers?
  • Do I know my individual and organizational goals?

Your behavior impacts the behavior of others, so it is important to learn how to communicate effectively, make customer service a team approach, develop confidence and skill as a problem-solver, and recognize that service delivery is a responsibility.

Learn more or register at

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