Tag Archives: Training

  • 0

Train the Trainer Series: Developing Your Training Programs

Tags : 

Training programs

Join us on August 6 to 7 for our Train the Trainer Series: Developing Your Training Program workshop. This course is designed for practitioners new to the field of instructional system design, or those wanting to apply the latest best practices to their course designs.

Register Now

Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly hired employees is a key factor in retention. This two-day workshop is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organizations they work for.

At the end of this two day course, participants will be able to describe the essential elements of a training program, apply different methodologies to program design, demonstrate skills in preparation, research, and delivery of strong content, explain an instructional model and create a training program proposal.

Course Outline

Program design
Identifying needs
The training model
The program’s basic outline
Evaluation strategies
Defining your approach
Researching and developing content
Pre-assignments in training
Choosing openings and energizers
Training instruments, assessments, & tools
Creating supporting materials
Testing the program
Creating proposals
Building rapport
Pulling it all together

For an investment of P9,520, participants will receive instruction by an expert facilitator, small group workshops with active learning, a specialized student workbook, snacks, lunch and a personalized certificate of participation.

Register Now

About the Facilitator

Dr. Maria Vida G. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.


  • 0

Public Seminar: Critical Elements of Customer Service

Tags : 

Customer service

Join us on July 28 and 29 from 9 a.m. to 5 p.m. for our Critical Elements of Customer Service public seminar. Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for? This two day workshop will help you in all of these areas, and more!

Register Now

Participants will recognize that service delivery is an individual response value, understand how your own behavior impacts the behavior of others, develop more confidence and skill as a problem-solver, communicate more assertively and effectively and learn how to make customer service a team approach.

Course Outline

  • What is Customer Service?
  • Who Are Your Customers?
  • Meeting Expectations
  • Presenting Yourself Properly
  • Setting Goals and Targets
  • Standards
  • Communication
  • Telephone Techniques
  • Managing the Talkative Caller
  • Dealing with Difficult Callers
  • Dealing with Challenges
  • Dealing with Difficult People
  • Increasing Your Assertiveness
  • The Problem Solving Process
  • Seven Steps to Customer Problem Solving
  • The Recovery Process
  • Eliminating Customer Service Problems

A course fee of 8,500 plus VAT includes instruction by an expert facilitator, small group workshops that provide active learning, snacks, lunch, a specialized student workbook and a personalized certificate of completion.

Register Now

About the Facilitator

Dr. Rosario Alzona holds a Master’s Degree in Statistics and Ph.D in Organizational Development. She is an accomplished Organizational Development professional with almost 20 years of experience in diverse workplace environments. She has varied experiences in organizational assessment, OD intervention design and implementation, learning and development and process/procedure design and development. Dr. Alzona has taken various Information Technology and OD Consultancy projects with several Consulting firms and has taught for ten years in the Graduate School of several universities and colleges in diverse topics of management and leadership. She is a frequent speaker at various seminars and workshops with topics on Leadership, Team Building, Organizational Assessment, Strategic Planning, Change Management and Appreciative Inquiry. She is a High-energy Trainer and Creative Facilitator, skilled in guiding learners through engaging breakthrough learning opportunities.


  • 0

Public Seminar: Advanced Skills for the Practical Trainer

Tags : 

skills for the practical trainer

It’s not too late to register for our latest Train the Trainer seminar on July 9 to 10! This workshop is designed to be an introduction to training and is suitable for anyone who has to deliver training sessions and design training programs. It’s recommended for anyone who is new to training, a subject matter expert that needs to train others or a trainer who is looking for more effective approaches to learning.

Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy.

To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This three-day workshop is your start to that goal.

Register Now

Register to learn advanced skills of the practical trainer, enhance your understanding of learning styles, and study how to accommodate them. The workshop will go over the key principles of effective communication, different levels of evaluation and when to use them, and advanced interventions for difficult situations. Participants will also use a variety of training techniques to stimulate participation, develop an effective training session plan, and practice the skills needed for a team presentation.

Course Outline

  • Preparing to learn
  • Understanding learning
  • Competencies for adult educators
  • Accommodating learning preferences
  • Adult learning
  • The art of facilitation
  • Planning a workshop
  • Visual aids
  • Your role as an effective communicator
  • Questioning as a training technique
  • Kirkpatrick’s levels of evaluation
  • On-the-job support
  • Dealing with difficult situations
  • Adding some fun
  • Team teaching
  • Training preparation and presentations

A course fee of P8,500 plus VAT includes instruction by an expert facilitator, small group workshops for active learning, a specialized student workbook, snacks, lunch, a personalized certificate of completion and a free eBook on Training Skills.

Register Now

About the Facilitator

Dr. Maria Vida G. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.


  • 0

Public Seminar: Leadership Skills for Supervisors

Tags : 

Join us on March 18 to learn about Communication, Coaching and Conflict Management in our Leadership Skills for Supervisors workshop series. Supervisors affect the productivity of their employees and must be able to effectively lead teams.

Participants will learn ways to prioritize, plan, and manage time, identify their primary leadership styles, develop flexibility, learn to use other leadership styles, and different ways to turn conflict into a force for creative, well-rounded solutions. Participants will also learn different ways to meet the needs of employees through communication and coaching.

Course Outline

  • Pre-assignment review
  • What’s your type? How about mine?
  • Understanding leadership
  • Managing your time and your energy
  • The commitment curve
  • Employee development models
  • Dealing with conflict and difficult issues
  • What successful leaders do

About the Facilitator

Dr. Maria Vida G. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.

Click here to sign up.


  • 0

3 Steps to Improving Your Business Success

Tags : 

Businesses are constantly evolving to adapt to industry trends and consumer needs. Continuous improvement is a necessity to stay current with clients and remain the brand of choice for your target audience. Thanks to modern technology and innovative solutions, improving your business is possible with a dedicated investment and a few crucial steps.

Strategize

Have a clear strategy that you revisit periodically

Every company needs to have a clear direction in order to grow and develop with purpose. Ever year, revisit this strategy so your entire company can make decisions that will move towards your goals, together. Below are a few questions to ask yourself about your company’s current strategy.

  • Do we have a written strategy that our leaders can refer to?
  • Do all employees have a vision of the company direction, vision, mission and goals?
  • Has the company direction changed? If so, has the strategy been changed to reflect it?
  • Has a goal process in your strategy become outdated?
  • Do you have a backup plan in case your current strategy falls through?

Invest

Invest in your human capital

A company’s talent is what propels it to business success. Even if you have the best product available, you need to have equally good teams managing, marketing and selling that product (and your company). Your front-end and back-end staff needs to be trained, educated and capable. Make sure they are versed in your product benefits and the company mission in order to relay these important foundations to the customer. Below are a few things to ask yourself about your workforce.

Measure

Measure quantitatively and qualitatively

In order to see how far your company has come and postulate where it is going, you need to measure your successes and failures. To move forward and make the best decisions for your company, you should measure the ROI (return on investment) of your processes. Below are a few questions you can ask yourself about measurement and tracking.

  • Are you using analytics tools to help you measure social media ROI?
  • Do you adjust for improvement upon each measurement?
  • Are you measuring both customer and employee satisfaction and retention?
  • Are you keeping track of the important partnerships you form?
  • Are you setting measurable goals?
  • Are you tracking ROI both quantitatively and qualitatively? ROI isn’t just numbers, it can come in the form of social media mentions, news mentions and customer reviews.
  • Are you reaching your target market and building your brand?
  • Do you understand your strengths and weaknesses better thanks to each measurement?

What other things should a company analyze for business success? Share your thoughts in the comments!


  • 0

Public Seminar: Critical Thinking

Tags : 

Join us on January 21 to 22 for a Critical Thinking seminar that will help participants analyze the world around them through rational thinking skills. The ability to clearly reason through problems and present arguments in a logical, compelling way has become a key skill for survival in today’s world. This two-day workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.

This workshop is ideal for professionals in business or individuals who want to improve their critical thinking skills as a core competency. Participants will define critical and non-critical thinking, identify critical thinking styles and areas of strength, develop and evaluate explanation skills and more.

Course Outline

Understanding critical thinking
Where do other types of thinking fit in? (including whole-brain and left and right brain)
Pitfalls to reasoned decision making
The critical thinking process
A critical thinker’s skill set
Creating explanations
Dealing with assumptions
Common sense
Critical and creative thought systems
Plenty of hands-on case studies

About the Instructor

Dr. Maria Vida G. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management namely “Psychological Assessment: Theory and Practice”, “Uses of Psychological Tests”, and “Human Resource Management” and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.

Investment

P7,280 includes all course materials and VAT, instruction by an expert facilitator, a personalized certificate, an eBook on thinking skills and a complimentary Profiles Critical Thinking, Logic, Comprehension and Perception Assessment.

Register now!


Show Buttons
Hide Buttons