Category Archives: June 2016

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Public Seminar: The Professional Supervisor

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This three-day workshop from July 13 to 15 will give you just that opportunity.

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Participants will understand the scope and nature of the supervisory position, learn some ways to deal with the challenges of the role, and identify key techniques to help you plan and prioritize effectively. You will recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization.

Finally, you will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

Course Outline

  • Adjusting to your role
  • A supervisor’s responsibilities
  • Making plans
  • Setting goals
  • Leadership
  • The Situational Leadership model
  • Problem employees
  • Synergy
  • Trust
  • Team development
  • Communication skills
  • The communication process
  • Motivation
  • Orientation
  • Training
  • Providing feedback
  • Delegation
  • Dealing with conflict
  • Discipline

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Course fee: 12,500 plus VAT

About the Facilitator

Maria Vida G. Caparas, Ph.D.,RPsy holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management namely “Psychological Assessment: Theory and Practice”, “Uses of Psychological Tests”, and “Human Resource Management” and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.

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Public Seminar: Selling Smarter and Better

It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence.

On July 7, we will be having a one-day workshop that will help you learn how to be one of those smart sales professionals!

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Participants will learn how to explain and apply concepts of customer focused selling, and how to use goal-setting techniques as a way to focus on what they want to accomplish and develop strategies for getting there. They will also apply success techniques to get the most out of work, productivity techniques to maximize their use of time, and find new clients and network effectively.

Course Outline

  • Selling skills
  • The sales cycle
  • Framing success
  • Setting goals with SPIRIT
  • The path to efficiency
  • Customer service
  • Selling more
  • Ten major mistakes
  • Finding new clients
  • Selling price

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An investment of 4,500 plus VAT includes instruction by an expert facilitator, a specialized student workbook and course materials, a personalized certificate of completion, snacks and lunch.

About the Facilitator

Randolf M. Isabelo, Jr. – Mr. Isabelo is a graduate of B. S. Electronics and Communications Engineering at the Don Bosco Technical College. His successful career in Sales and Marketing has been consistent across several industries such as production, manufacturing, distribution and networking. He is recognized as one of the 100 Top Distributors in South East Asia and is a member of the prestigious Million-Peso Circle Club. He has been consistently awarded for Top Business Builder, Top Group Sales Volume and Top Sponsor. He has received training from prestigious companies here and abroad and is currently an Independent Trainer.

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How to Evaluate Reasons for Employee Turnover

No employee up and quits for no reason, and so if you’re having an employee turnover problem you may want to look deeper into their reasons for leaving. If you don’t find the root cause for a low retention rate, even hiring in bulk won’t save you, because your company will be stuck training and hiring employees only to have them quit a few months later.

Here are a few factors to evaluate;

Did they give notice, or quit immediately?

If your employee has been speaking with you or their direct manager about moving jobs, it’s likely they thought the process through and aren’t making a hasty decision. However, if they quit on the spot it could indicate something was just so frustrating about the job they had to walk out. You may want to evaluate your managers, management style, peers and processes to find out how this happened.

Who did they inform directly?

If someone quits and goes directly to HR or to the CEO to do it, instead of their direct report or manager, there was something amiss with the relationship. When someone isn’t comfortable with the person who is supposed to be their supervisor or mentor, the chances are it was a strained relationship.

Take a while to determine why the employee wasn’t comfortable telling their manager first; is there animosity, are they afraid, or is it something else? There have been cases where an employee held their direct manager in contempt because all the work was being pushed down to her so the manager could slack off.

How long were they with the company before quitting?

If an employee quits in under six months from when he or she was hired, the chances are there was a bad fit. They could have accepted your job as an interim position and continued looking elsewhere, or they may have accepted the job expecting a different set up.

However, if your long-time employees are quitting, there’s something you need to fix, and quickly. These are the people who have stuck with your company through a lot of different scenarios, so if they’re suddenly leaving, something drastic may have happened. If it was a lifestyle change, such as them moving to a different city, then it’s understandable. Other times, it could be a poor change in management, or something else in your business that caused it.

How to determine great fit for the culture

Work with Profiles Asia Pacific to discover your best fit. We have profiling assessments that will give you insight into the personality, skills, and character traits (and weaknesses) of your job candidates, so you can choose the best one. Learn more about how we can help increase your retention rate.

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Public Seminar: Lean Management

From July 5 to 6, we’ll he hosting a 2-day workshop on lean management and how it can benefit your business. The course is ideal for senior executives, managers and leaders from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors.

We will have special guest speaker, Mike Grogan with us to discuss lean management concept and principles, as well as an overview of tools.

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Lean Management is the proven management approach to world class performance. 10,000s of organizations around the globe in almost every industry (both manufacturing and service based) have implemented Lean Management with overwhelming success. Lean Management implementation significantly improves quality, reduces lead times and lower costs enabling your business to fundamentally become more productive and competitive.

The Lean Executive Overview will help participants be fully aware of their roles as change enablers, better equip them to facilitate transformation and remove obstacles, and participants will learn which metrics drive lean behavior and how to measure them at different levels of the organization. The seminar will show us how to drive bottom line results and techniques to ensure lean projects are adequately supported and completed on time.

Course Outline

Definition and Principals of Lean Management
What Problems Lean Management can help you solve

Lean Management Principal Number 1 – Visual Tools
Making the invisible – visible
Successful Case Studies from around the world

Designing for your organization Part 1
Designing your first Visual Tool
Presentation and Feedback to class

Lean Management Principal Number 2 – Standard Work
What is standard work and why do we need it
Creating Standard Work for your Lean Management System

Lean Management Principal Number 3 – Leadership Behaviours
The Red Bead Experiment
The Good, the Bad and the Ugly – Leadership Behaviours
What Lean Leaders say and do

Designing for your organization Part 2
Designing your second Visual Tool
Presentation and Feedback to class

How to start Lean Management in your organization
How to manage People Resistance
Tips for success: What to do and what not to do

Questions and Answers

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For an investment of 8,500 plus VAT, participants will get instruction by an expert facilitator, small group workshops that provide “active learning” which is known to be the most effective method for adult learners, a specialized student manual, a personalized certificate of participation, snacks and lunch.

About the Facilitator

Mike Grogan is a Lean Management Expert, High Performance Leadership Coach and Keynote Speaker. Mike first got exposed to Lean Management while working with Pharmaceutical Multinational Merck/MSD. There he learned first-hand from Toyota Production System (TPS) Consultants on obtaining a deep understanding of Lean and what is required for Implementation to be successful. Since then he has helped over 100 organizations in eight countries around the world become more efficient and effective. Clients have been from multiples diverse sectors such as Banking, Mining, BPO’s, Government, Manufacturing, and Healthcare, etc. In 2013 Mike was recognized by the Global Lean Movement as the first to successfully bring Lean Management to Healthcare in East Africa. Today Mike is based in Metro Manila where he is committed to engaging more organizations across South East Asia on the world class performance that can be achieved with Lean Management. Mike has a degree in Chemical Engineering from the University College Dublin and is a certified Lean Six Sigma Black Belt. He is the founder of the BestofYou Podcast. For more information, visit

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Public Seminar: Organizational Assessment

This June 30 to July 1, we’ll he hosting a public seminar on Organizational Assessment to explain what it is, how to do it, and ways to use it to develop your business.

Organizations are considered biological organisms that need to continually grow, learn, adapt and innovate. In this regard, organizations should have a better understanding of themselves, their own performance and address their strategic issues and concerns, and ultimately improve their performance.

Organizational Assessment is often used as a diagnostic process or starting point for planning and implementing internal changes and/or strategic planning within the organization. It can also be used as a communication tool to dialogue with the organization’s stakeholders, both internal and external.

Organizational Assessment is common to all organizations who want to grow in excellence, taking into account that ‘Excellence is never an end in itself.’

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Participants will identify the drivers/core factors that will contribute to an effective organizational assessment, describe the major issues that affect an organizational assessment and the process itself, and explain the different steps in planning, implementation, reporting and communication of OA results. They will also learn to apply the knowledge they gain during an organizational assessment to improve a business.

Course Outline

I. Why Conduct an Organizational Assessment

How Ready Is Your Organization?
How Long Will It Take?
What Should Be Prepared?
Who Will Use the Results?
Who Should Conduct the Process?
What’s the Best Way to Manage the Process?
What Issues May Arise During Pre-Planning?

II. Planning a Self Assessment

Identification of the Need for Assessment, Significance and Importance
Organizational Assessment Framework: Variables, Indicators
Specific Objectives, Scope and Limitations
Organizational Assessment Design and Methodology
OA Population/Sampling Design
Data Collection Methodology and Instruments
Data Processing and Analysis
Communications and Addressing Issues

III. Conducting a Self-Assessment

Collecting the Data
Analyzing the Results
Report Writing
Communicating the Results
What Issues May Arise?

IV. Diagnosing the Performance of the Organization

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A course fee of 8,500 VAT includes instruction by an expert facilitator, specialized student workbook and course materials, a personalized certificate of completion, snacks and lunch.

About the Facilitator

Dr. Rosario C. Alzona holds a Master’s Degree in Statistics and Ph.D in Organizational Development. She is an accomplished Organizational Development professional with almost 20 years of experience in diverse workplace environments. She has varied experiences in organizational assessment, OD intervention design and implementation, learning and development and process/procedure design and development. Dr. Alzona has taken various Information Technology and OD Consultancy projects with several Consulting firms and has taught for ten years in the Graduate School of several universities and colleges in diverse topics of management and leadership. She is a frequent speaker at various seminars and workshops with topics on Leadership, Team Building, Organizational Assessment, Strategic Planning, Change Management and Appreciative Inquiry. She is a High-energy Trainer and Creative Facilitator, skilled in guiding learners through engaging breakthrough learning opportunities.

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Methods to market your business to prospective clients

Anyone who has run their own business will tell you that promoting the business to prospective clients is essential to gaining any sort of momentum, but when it comes to business marketing, methods of promotion vary.

In terms of finding and approaching prospective clients, some of the most common methods include:

Word-of-mouth: The simplest approach to marketing a business is by word-of-mouth. Ask your family and friends to tell people they know that you are in business. Word-of-mouth marketing is also effectively achieved through networking at events, so be sure to join relevant business associations, from local groups to those specific to your type of organization.

The personal approach: Is approaching a prospective client directly a useful or even appropriate way to market your business? A simple phone call or e-mail can grab someone’s attention, but you do need to limit this type of communication in order not to anger prospective clients. Aggressive marketing is a definite no, and an over-the-top approach is something that can ruin the reputation of a business, a reputation that can be hard to recover.

Traditional media: In many markets, traditional media remains strong and taking an advertisement out in a local newspaper can be a great way of getting your message out to large numbers of prospective clients, especially if your business is one that would appeal to the general public.

Online: The Internet has become an increasingly important part of the marketing mix and it is easy to see how Internet marketing would appeal to businesses, with its combination of low costs and global reach. It is important to remember, however, that Internet marketing needs to be approached professionally. Having a website is all well and good, but it needs to be kept up to date and it needs to be capable of ranking highly in search results. That means effective search engine optimization using the right key words and phrases and ensuring your site is mobile compatible for the growing number of smartphone and tablet users. Do not overlook social media, but ensure also that you have researched the social media platforms that your prospective clients use.

Once you have grabbed the attention of a prospective client, you should not assume that the job of promoting your business to them is done. You may want to meet with the client, or they may want to meet with you, to discuss in-depth what you can offer. In such a setting, having brochure and presentation materials showcasing your company is a great way of presenting a clear and concise message that immediately grabs the prospective client’s attention.

It is critical to remember that a successful marketing message requires consistent corporate branding – in other words, you can tailor your message to appeal to different customer groups but the overall message must remain the same. If the core identity of a business is compromised, that business can quickly start to lose a sense of what it is and what it does best. So, with whatever marketing medium you are using – Internet, word-of-mouth or poster printing – use the same core message and stick with it.

How you market your business to clients depends on your budget and the methods you employ, but whatever the method, a clear message is vital.

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