Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge.
Our upcoming Anger Management workshop will be held on December 1-2, 2016, and will go over a five-step method to break old patterns and replace them with a model for assertive anger. Participants will recognize how anger affects your body, your mind, and your behavior. The course will cover how to control emotions when faced with other peoples’ anger, and identify ways to help other people safely manage some of their repressed or expressed anger.
- Defining Anger
- Managing your Anger
- The Anger Process
- How Does Anger Affect Thinking?
- Managing Anger
- Communicating Better
- Behavior Types
- Taking Control
An investment of P8,500 + 12%vat includes instruction by an expert facilitator, snacks and lunch, a specialized student workbook, course materials, and a personalized certificate of completion.
About the Facilitator
Mike Grogan is a Lean Management Expert, High Performance Leadership Coach and Keynote Speaker. Mike first got exposed to Lean Management while working with Pharmaceutical Multinational Merck/MSD. There he learned first-hand from Toyota Production System (TPS) Consultants on obtaining a deep understanding of Lean and what is required for Implementation to be successful. Since then he has helped over 100 organizations in eight countries around the world become more efficient and effective. Clients have been from multiples diverse sectors such as Banking, Mining, BPO’s, Government, Manufacturing, and Healthcare, etc. In 2013 Mike was recognized by the Global Lean Movement as the first to successfully bring Lean Management to Healthcare in East Africa. Today Mike is based in Metro Manila where he is committed to engaging more organizations across South East Asia on the world class performance that can be achieved with Lean Management. Mike has a degree in Chemical Engineering from the University College Dublin and is a certified Lean Six Sigma Black Belt. He is the founder of the BestofYou Podcast. For more information, visit www.bestofyou.ph