Conflict Resolution: Dealing with Difficult People

  • 0

Conflict Resolution: Dealing with Difficult People

Tags : 

EDIT: Due to the success of our first seminar, we are holding another one on November 11, 2014! Register or learn more here.

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

The Conflict Resolution workshop will be beneficial to anyone who wants to learn how to recognize your personal attitudes and the impact actions have on others. Participants will find new and effective techniques for managing negative emotions, develop coping strategies for dealing with difficult people and difficult situations identify times when you have the right to walk away from a difficult situation and learn some techniques for managing and dealing with anger.

Course Outline

  • Interactions with others
  • Reciprocal relationships
  • Anthony Robbins’ Agreement Frame
  • Dealing with change
  • The five-step process
  • Managing your anger
  • Managing other people’s anger
  • Why don’t people do what they are supposed to?
  • Causes of difficult behavior
  • De-stress options

In addition to the training seminar, participants will receive a complimentary ProfilesXT assessment, a multi-purpose, total person employee assessment used for pre-employment screening, selection, development, training, managing, and succession planning. This employee assessment measures how well an individual fits specific jobs in your organization, and the results can be used during the training or succession planning stages. PROFILEXT is customizable, and peak job performance models can be developed by company, position, manager or geography.

The course will be led by Dr. Maria Vida G. Caparas. Dr. Caparas holds a Master’s Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.

The course fee is 3,500PHP + tax and includes small group workshops that provide “active learning known to be most effective for adult learners, a specialized student workbook, personalized certificate of participation, free eBook, snacks and lunch. Register 3 participants and receive the 4th seat for free.

Register or find out more online at ProfilesAsiaPacific.com or contact Kristy at 635.0016 or kristy@peopledynamics.co.


Leave a Reply

Show Buttons
Hide Buttons